Frequently Asked Questions

No. Many customers give us a key, lockbox or door code. Our teams follow strict key-handling procedures and lock up when they leave.

Yes. Give us 48 hours' notice to skip, pause or move a visit. There are no long-term contracts.

For recurring service we assign a dedicated team, so the same people learn your home and your preferences.

Price depends on your home's size, the type of clean and how often you book. You receive a clear, upfront price before your first visit, with no hidden fees.

Nothing is charged when you book. Payment is taken after your cleaning is complete.

Yes. Weekly and every-other-week plans are priced lower per visit than one-time cleans.

Every team member passes a background check and is fully trained. We are insured and bonded for your peace of mind.

Tell us within 24 hours and we will return to re-clean the areas of concern at no extra cost. That is our 100% satisfaction promise.

Tipping is never required, but it is always appreciated by our teams.

We bring professional-grade supplies and equipment, including eco-friendly options. If you prefer we use your products, just let us know.

A standard clean keeps your home fresh week to week. A deep clean adds detailed work such as baseboards, inside appliances, grout and hard-to-reach areas, and is ideal for a first visit.

Absolutely. Let us know about your pets when you book, and we will use pet-safe products on request.